Due to the custom nature of our products, Konaa Crafts does not accept returns on personalized items unless they are defective.
Defective Products
If you receive a product that is damaged or defective, contact us within 7 days of delivery with details and images. We will work with you to resolve the issue by providing a replacement or credit.
No Refunds for Custom Orders
Custom-made sportswear, jackets, and boxing gloves are non-refundable once production begins.